We use the online platforms Eventbrite and Shopify to manage our ticketed events. Generally, Eventbrite is used to handle registrations for free events (such as our Jump Studios summer activities and our short-term courses), while Shopify is used to take payments for our paid-for activities (including our one-day making workshops at KWMC: The Factory).
If you’re not able to register or pay online, please do give us a call using the details at the bottom of the page and one of our team can chat to you about other registration options.
When you register for a ticketed event we will either ask if you have any access or dietary needs or provide information about who you can contact to let us know. We do this so we can make sure we provide an enjoyable and accessible experience for everyone. You can read more on our Access page.
When you reserve a ticket to a free activity, we may ask you a few questions about yourself. Some of our projects are designed to support residents of specific areas (e.g. Knowle West), specific ages (e.g. 18-25s) or genders (e.g. women interested in the digital industries) and these questions help us to make sure you’ll be eligible to take part.
Some of our paid-for courses have specific terms and conditions around cancellations. Please check the course page on our Shopify site carefully before booking, as it may not be possible to obtain a refund if you cancel a place on some courses.
If you’re unable to attend a paid-for course you’ve booked for we are happy to change the name on your booking so a friend or family member can attend instead. We will charge a £5 admin fee for this.
Some courses will only be confirmed to run when a minimum number of bookings have been secured – please check the course page on our Shopify site. In the event that your course doesn’t go ahead, you will be notified within 48 hours of the course start date and will be given a full refund. We cannot refund any pre-booked travel costs you may have incurred in preparing to travel to a course.
If you’d like to speak to a facilitator before enrolling on a paid-for course to ensure that it’s right for you, please contact the staff member named on the course page or firstname.lastname@example.org (for courses taking place at KWMC, Leinster Avenue) or email@example.com (for courses taking place at KWMC: The Factory).
If you think that your course is the wrong level for you, please speak to your facilitator as soon as possible. If we agree that the level of the course is too high or too low, we’ll try to transfer you to a more suitable course at any time, as long as one is available. If the course is more expensive you will need to pay the difference.
KWMC defines a complaint as any expression of dissatisfaction, whether justified or not, about any aspect of our work. A complaint can be received verbally, by phone, by email or in writing.
All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements.
If you have any questions, comments or concerns please contact our team. Our reception is open Monday to Friday, 9am – 5pm: