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Archive for April, 2020

Building a Knowle West ‘chatbot’

Since Autumn 2019 KWMC have been working with Knowle West residents and PhD students from the University of Bristol’s Interactive AI¬†Centre for Doctoral Training to¬†create a¬†local¬†voice assistant or ‘chatbot’ – like an Alexa or Siri but made specifically for Knowle West with excellent local knowledge!

The idea was inspired by the University of Local Knowledge project and aimed to build on our work with artists including Coral Manton and Birgitta Aga, which has been exploring how Artificial Intelligence can be more representative of the diversity of communities Рand how local people can influence its development.

So in the spirit of co-design, before the students built anything it was important to start with what local people and those working in the area thought would be useful and accessible.

In November 2019 we held a session with local residents and members of the Knowle West Alliance to discuss ideas, as well as people’s hopes and fears¬†relating to chatbots and Artificial Intelligence in general.

People shared suspicions about chatbots stealing data and it was clear that building trust in chatbots that are made for good would need to be done carefully and over long periods of time, ideally with community members involved at every step of the co-design process.

Everyone felt that if a chatbot could help connect community information in one place, which is often distributed across various websites, Facebook pages and noticeboards, this could be great way to help people be more connected and know what is going on. There was excitement for the chatbot to have a Knowle West accent and a sense of humour about how it interacted with you.

In March 2020 the students shared what they had made so far. The chatbot, at this point, mainly focused on sharing information about local events, rather than specific local tips or facts. Everyone agreed this seemed like a good start, but stressed the need for it to have a wide spread of data, a friendly web interface so people could interact with it easily, and ideally more of a Knowle West feel.

With this in mind, the students suggested we help collect local phrases and dialect to ensure that the chatbot sounds more authentically Knowle West.

Due to the coronavirus outbreak and temporary closure of KWMC’s buildings, the progress of the chatbot has been delayed, but the students hope to continue development when possible.

In the meantime we invite you to¬†send your favourite Knowle West (and South Bristol) words or phrases to¬† – we’ll do our best to incorporate them into the final voice assistant!

Project Night explores how we can stay connected

On Thursday 16¬†April we hosted our first fortnightly virtual Project Night. KWMC has been running Project Nights for almost a year ‚Äď these events provide a space for artists and makers creating work in community contexts to share ideas, get feedback on projects and meet each other. Virtual Project Nights are a little bit different in that they have a theme and include a different guest speaker each time, to help give focus in the virtual space.

The theme of this session was: ‚ÄėWays to keep connected with communities during COVID-19 lockdown‚Äô.

Guest Speaker

We were joined by a group of artists and creatives who work with communities across the South West and guest speaker Kim Wide from¬†Take A Part. Kim shared a presentation about¬†Take A Part, an organisation based in Plymouth who ‘use creativity as a catalyst for social justice and community cohesion’¬†and¬†talked more about¬†their¬†live Coxside Carnival¬†artist commission¬†. The deadline for expressions of interest for the carnival is¬†Friday 1 May. You can watch Kim‚Äôs presentation¬†below.


This was followed by an open conversation, with everyone sharing ideas for staying connected and telling us more about projects they are working on.

Here are some of the comments, ideas and project updates people shared:

–¬†Megan Clark-Bagnall, inspirational socially engaged artist based in Knowle West, shared that her approach to engagement often springs from her personal passions and never assuming what people will be interested in. She explained:

‚ÄúI don‚Äôt make serious art but I am very serious about making silly art” – I start at a point of silly because that‚Äôs what I‚Äôm into, and I make it clear, I‚Äôm not being silly or childish because I‚Äôm patronising the community or because I think that‚Äôs the right approach for YOU, it‚Äôs just because silliness is what I enjoy. It‚Äôs what I like so it‚Äôs what I‚Äôm bringing. So I start with that because that‚Äôs what I know and enjoy and it helps my own wellbeing to be silly and laugh. Then I usually ask a group to share with me the things they enjoy, and the collaboration begins that way‚Ķ‚Äô‚Äô¬†¬†She also shared that she has started a postcard pen pal exchange with another artist in her neighbourhood that she is really enjoying.

–¬†Alison Neighbour‘s work is always beautifully tactile and about connecting people who aren‚Äôt online. Lately she has been creating paper zines¬†to help people stay connected. The zines are designed to be¬†posted with an invitation for people to fill in a part and then pass them on. The latest themes have been: ‚Äėritual‚Äô and ‘moments of joy’. You can download a zine template HERE. Alison freely shares these for anyone who wants to do this on in their own community. ‚ÄėThe more the merrier!‚Äô she says.

– Maker and artist Ramona Bigwood shared that she has been taking friends who can’t go out for virtual walks using her phone. She also highlighted the¬†creativity you can already find on the streets ‚Äď for example¬†the¬†bin men wearing fancy dress costumes!

– Amy¬†shared the great tip that the¬†Children’s Scrapstore¬†in Bristol have a ‘pay it forward’ scheme where you can¬†pay ¬£6 ahead for others who can’t afford to buy creative materials.

РKnowle West residents and members of the KWMC: The Factory Megan, Lucy and Hayley have been creating digital designs using the free software, Inkscape, which they can make when The Factory’s making space re-opens.

–¬†Wisterlitz¬†artists shared a sneak preview¬†of a¬†newly commissioned project, ‚ÄėKnitwitter‚Äô, where they will be working with people to encode messages into knitting during lockdown. They also explained that they’ve been sharing creative provocations with each other and playing with physical maps as a way of journeying without leaving your home. As well as noting how frustrating and tricky it is to play musical instruments over video calls!

– Natasha Watson, who creates community murals and is currently working on one for Filwood Community Centre, is starting to use Adobe tools as lots have been released for free for students during lockdown, as well as painting designs directly onto scanned images of buildings to make future mural proposals. She also commented that there¬†don’t seem to be enough paid opportunities for emerging artists at the moment ‚Äď mainly large commissions, which can feel daunting.

– Georgia, who works for In Between Time, shared that she has been working with artists to explore if and how research and development can be possible at the moment ‚Äď asking the question: how can we do the initial groundwork of a project with people when not everyone has access to the digital world and inequalities feel increased?


Some people expressed a feeling of overwhelm about the amount of new cultural digital content being generated, feeling sick of the screen and frustrated with the digital tools at hand not being good enough.

There was a clear appetite for non-digital forms of connection and a renewed joy in the old-fashioned post! Everyone agreed the need to be sensitive to the amount of things people are juggling, to increase our compassion and patience and to take time to work out what we need and want. It was highlighted that now feels like a good time for reflection, research and to focus on health and wellbeing: a time to really see our neighbourhoods more and take time to notice.

People shared an excitement in discovering creative interventions in the landscape, whilst on daily walks, such as poems on trees or QR codes as a way for people to get a bit more creative and connected.


Heart of Glass and Arts admin e-digest were highlighted as great places to find artist resources.

The Take A Part newsletter is jam packed with information and they have just created an open source¬†document¬†for people to share ‘NON-digital ways of¬†engaging creatively in a COVID world‘ ‚Äď including a few ideas from¬†this Project Night¬†conversation.¬†Take A Part are also doing virtual studio visits and offering one-to-one producer support in exchange ‚Äď find out more on their website.

Coming up

The next Project Night will take place on¬†Thursday 30 April from 6.30pm¬†with the theme of:¬†‚ÄėCreative Digital Tools‚Äô.¬†Our¬†special guest¬†Lily Green from¬†No Bindings¬†will share how she uses digital tools through her practice to creatively connect with communities.

If you would like to join the night, have any ideas of themes, would like to be a guest or have any other questions please do get in touch:

Project Night is part of the National Social Art Network:



Free tutorial videos to help people online

Over the last few weeks our team have been¬†working with¬†Knowle West Alliance¬†to make sure that local residents have access to reliable and up-to-date information about coronavirus and the support that’s available in the community – as well as ideas for fun and practical activities to do at home.

We’ve also been making short tutorials to help people get to grips with some of the popular apps and websites that are being used for online meetings, events, catch-ups – and even parties!

We hope these resources will be particularly useful for people who are new to technology and the internet and might need a bit of help navigating online.

If there are other tutorial videos you’d find useful, please drop us a line on¬†or by tagging or messaging us on social media (@knowlewestmedia on Facebook, Twitter and Instagram) and we’ll see if we can help!

Tutorial: Navigating the Knowle West community website

In this short video, our Community Projects Coordinator Lewis talks you through the new coronavirus info section on the local community website

Online Tutorials: Joining a meeting in Microsoft Teams

Are you being invited to a lot of virtual events and meetings at the moment? In these short clips¬†our Digital Innovation Producer Lucas¬†shows you¬†the steps¬†to join¬†an online meeting that’s being held¬†using Microsoft Teams. You don’t need to have an account with Microsoft Office 365.

The first video shows you how to join a meeting on your computer using an internet browser, while the second shows you how to use the free app on tablets and smartphones.

Online Tutorials: Joining a meeting in Jitsi

In these short clips Lucas takes you through¬†the steps¬†to join a meeting that’s being held using the free secure video conferencing programme Jitsi. You don’t need to have an account with Jitsi to access the online meeting space.

The first video shows you how to join a meeting on your computer using an internet browser, while the second shows you how to use the free app on tablets and smartphones.

Contact Us

Knowle West Media Centre
Leinster Avenue
Knowle West
+44 (0) 117 903 0444

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