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We’re committed to creating an environment that’s safe, inclusive and supportive, where everyone can access our facilities and participate fully in activities.

We want to make sure that all visitors have an enjoyable time at Knowle West Media Centre (Leinster Avenue) and KWMC: The Factory (at Filwood Green Business Park).

We hope the information below is useful in planning your visit. Please get in touch if you have any questions or would like to speak to a member of the team.

Our buildings

Knowle West Media Centre (Leinster Avenue) is wheelchair accessible. It has a lift to the second floor, two parking spaces for the use of disabled visitors, and an accessible toilet. Baby changing facilities are available in the accessible toilet.

KWMC: The Factory is based at Filwood Green Business Park. The Business Park has parking spaces available for the use of disabled visitors. The areas of KWMC: The Factory that are open to the public are wheelchair accessible. Toilets in KWMC: The Factory are accessible and gender neutral.

Personal assistants and assistance animals are very welcome at both KWMC and KWMC: The Factory.


Planning your visit

When you book a place at an event at KWMC or KWMC: The Factory via our online booking platforms (Eventbrite and the KWMC Shop) we’ll ask if you have any access or dietary needs so we can make sure we provide an enjoyable and accessible experience for everyone who’s coming.

If you’re coming to KWMC or KWMC: The Factory and you have specific access needs or additional needs to make your visit more comfortable, please contact us in advance.

Getting here

Both KWMC and KWMC: The Factory are accessible via public transport. Please see the Contact section for more details.

At KWMC (Leinster Avenue) there is a paved path from the pavement to the front entrance. The pavements in Knowle West are generally wide enough for pushchairs and wheelchairs, but please be aware that people tend to park their cars on the pavement of Leinster Avenue.

KWMC: The Factory is accessed via the car park of Filwood Green Business Park. If you aren’t travelling by car and will be coming to The Factory from Hengrove Way, we recommend you come through the main reception of Filwood Green Business Park, via the automatic doors, rather than round the side of the Business Park on the access slip road.


During your visit

We know that people learn and engage in activities in different ways; during all events at KWMC and KWMC: The Factory, members of our team will be on hand to support you and help you get the most out of your experience. We will do our best to tailor activities to your needs where possible.

BSL (British Sign Language)

Our staff are not BSL trained but we can book an interpreter for an event or course you’re coming to. We’ll need a minimum of one week’s notice to book an interpreter so please let us know as soon as possible.

Print material

We can provide worksheets and notes in large print.

Please let us know if you would like to read KWMC material in a language other than English, and we’ll do our best to obtain this for you.

Supporting young people

Our Jump Studios team have been trained to support young people with a range of learning, access, wellbeing and mental health needs. KWMC staff who work directly with visitors are checked with the Disclosure and Barring Service (DBS checked). 


Your feedback

We’re keen to hear from you about how we can make the KWMC experience more inclusive and accessible: from our activities and facilities to the design of our exhibitions, print materials and website.

Get in touch

If you have any questions, comments or concerns please contact our team. Our reception is open Monday to Friday, 9am – 5pm:

KWMC (Leinster Avenue): 0117 903 0444 or
KWMC: The Factory: 0117 403 2306 or

Contact Us

Knowle West Media Centre
Leinster Avenue
Knowle West
+44 (0) 117 903 0444

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